Expert Assistance is always available
Please contact us through the following help desk support channels:
1. Wavelet Service Desk
Please click here to proceed to Wavelet Service Desk.
– First priority. We have a dedicated support to process the issues
created on Wavelet Service Desk page.
– When you create an issue on the Service Desk page, you will receive
notifications on the progress and changes on the issue.
2. Telegram
Download and install here.
– Connect to our telegram id: @wavelet_helpdesk
– Once connected, please provide the following information:
a) Service Desk ticket number (WH-nnnnnn)
b) Your full name
c) Your company name
d) Your mobile phone number
– We will create a chat group to connect to our technical support personnel.
3. Hotline
Call 016-299 1588 (from Malaysia)
Call +60 17 366 3081 or +60 17 366 3753 (from overseas)
– This channel is to be used for emergency technical support only (severe & critical condition)
– For regular discussions and inquiries, you may contact us through Telegram.
4. User Manual
You may also access the detailed step-by-step instructions to all modules of EMP software here.